Your Privacy Matters
at jiy9

1 Information We Collect

jiy9 collects personal data from you through a number of channels — directly when you register or interact with our platform, automatically as you use our services, and occasionally from third-party sources as part of our verification and fraud-prevention processes. We are committed to collecting only what is genuinely necessary to deliver a safe, reliable, and compliant online gaming experience for players across Bangladesh.

Information You Provide Directly

When you create a jiy9 account, complete a KYC (Know Your Customer) verification, contact our support team, or make a deposit or withdrawal, you provide us with information such as:

• Identity information: Full legal name, date of birth, and gender as they appear on your government-issued identification.
• Contact information: Email address, mobile phone number (required for OTP-based login and transaction verification), and residential address.
• Identification documents: Copies of your National Identity Card (NID), passport, or birth certificate submitted during KYC verification.
• Financial information: Your registered bKash, Nagad, Rocket, or Upay mobile account numbers, and bank account details where bank transfer is used. We do not store full payment card numbers.
• Account preferences: Your preferred language, deposit limits, responsible gaming settings, and communication preferences.
• Support communications: Records of any conversations you have with the jiy9 support team via live chat or email, including the content of your messages and any attachments submitted.

Information Collected Automatically

When you browse or use the jiy9 platform, certain technical and behavioural data is collected automatically through cookies, server logs, and similar technologies:

• Device information: Device type, operating system version, browser type and version, screen resolution, and unique device identifiers.
• Network information: IP address, approximate geographic location derived from IP (city/country level), internet service provider, and connection type.
• Usage data: Pages visited, games played, bet amounts, session durations, click paths, and feature interactions within the jiy9 platform.
• Transaction logs: A complete record of all deposits, withdrawals, bonus activations, wager placements, and game results associated with your account.
• Cookie data: Session identifiers, preference cookies, and anonymised analytics data as detailed in Section 4 of this policy.

Information from Third Parties

In limited circumstances, jiy9 may receive information about you from trusted third-party sources as part of our legal compliance and fraud prevention obligations:

• Identity verification services used to validate NID or passport data during KYC.
• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank) who confirm transaction success or failure and flag unusual payment activity.
• Fraud detection and anti-money-laundering (AML) screening services that cross-reference account activity against known risk databases.

2 How We Use Your Data

The personal data collected by jiy9 is used exclusively for the purposes described in this policy. We process your data on one or more of the following lawful bases: performance of a contract (operating your account), compliance with legal obligations, legitimate business interests (fraud prevention and platform security), and where applicable, your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Name, email, phone, date of birth	Contract performance
Identity and age verification (KYC)	NID/passport, date of birth, address	Legal obligation
Processing deposits and withdrawals	Payment account numbers, transaction records	Contract performance
Fraud detection and AML screening	Transaction history, IP address, device data	Legal obligation / Legitimate interest
Customer support	Contact details, support conversation history	Contract performance
Responsible gaming monitoring	Betting patterns, session duration, deposit frequency	Legal obligation / Legitimate interest
Platform analytics and improvement	Usage data, device info (anonymised where possible)	Legitimate interest
Promotional communications (opt-in only)	Email address, communication preferences	Consent

jiy9 will never use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or being required to do so by applicable law. If you have opted in to receiving promotional communications, you may withdraw that consent at any time by updating your account preferences or by contacting [email protected].

3 Data Sharing & Third Parties

jiy9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data in accordance with this Privacy Policy and applicable data protection standards.

Service Providers and Operational Partners

To deliver our platform and services, jiy9 works with a carefully selected group of third-party service providers who process data on our behalf:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive the financial account information necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers and technical data necessary to deliver their games within the jiy9 platform. These providers do not receive your identity documents or financial account details.
• KYC and identity verification services: Third-party verification partners receive copies of identity documents solely for the purpose of confirming your identity and age in compliance with our legal obligations.
• Platform analytics providers: Anonymised and aggregated usage data may be shared with analytics services to help us understand platform performance and improve user experience.
• Cloud infrastructure and hosting providers: Data is stored on secure servers provided by our cloud infrastructure partners, who process data under strict data processing agreements.

Legal and Regulatory Disclosures

jiy9 may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or regulatory direction. In such cases, jiy9 will disclose only the minimum information required to satisfy the legal obligation and will, where legally permissible, notify you of such disclosure.

Business Transfers

In the event that jiy9 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, jiy9 will provide you with reasonable advance notice and will ensure that the successor entity is bound by privacy obligations no less protective than those set out in this policy.

4 Cookies & Tracking Technologies

jiy9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain session security, and to gather anonymised performance analytics that help us improve the player experience. This section explains what cookies we use and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently and to provide information to the website operator. Cookies do not contain executable code and cannot access other files on your device.

Categories of Cookies Used by jiy9

• Strictly Necessary Cookies: These cookies are essential for the jiy9 platform to function. They maintain your login session, protect against cross-site request forgery (CSRF), and ensure that your account security settings are applied correctly. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences such as language settings, responsible gaming limits you have set, and UI personalisation choices. They are not strictly essential but significantly improve your experience on the platform.
• Analytics Cookies: jiy9 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues arise. This data is aggregated and does not identify individual players.
• Security Cookies: These cookies assist with fraud detection and account security by tracking unusual login patterns or device changes that may indicate unauthorised access attempts.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each browsing session. Please note that blocking strictly necessary cookies will prevent you from logging into your jiy9 account and may cause certain platform features to malfunction. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

5 Data Security & Storage

jiy9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and jiy9 servers is encrypted in transit using industry-standard TLS protocols. This ensures that your login credentials, payment information, and account activity cannot be intercepted during transmission.
• Encrypted data storage: Sensitive personal data, including identity document scans and financial account identifiers, is stored in encrypted form on our servers. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data within jiy9's internal systems is restricted on a strict need-to-know basis. Only employees and contractors whose roles require access to specific categories of data are granted that access, and all access events are logged.
• Two-factor authentication (2FA): jiy9 strongly encourages all players to enable 2FA on their accounts. Internal administrative access to player data also requires 2FA at all times.
• Regular security audits: jiy9 conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures: In the event of a data security incident that may affect your personal data, jiy9 has established procedures to contain the incident, assess its scope, and notify affected players as required by applicable law.

While jiy9 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by choosing a strong password, enabling 2FA, and never sharing your login credentials with anyone. If you suspect that your account has been compromised, contact [email protected] immediately.

Data Storage Location

Your personal data is stored on secure servers. jiy9 takes steps to ensure that any international transfer of data is subject to appropriate safeguards, including contractual protections equivalent to those that would apply if the data were processed locally.

6 Your Privacy Rights

As a player on the jiy9 platform, you have a number of rights with respect to your personal data. jiy9 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with your registered account email address and a clear description of your request.

Right to Access

You have the right to request a copy of all personal data that jiy9 holds about you. Upon receiving a verified access request, jiy9 will provide you with a structured summary of your data within 14 business days. This includes your account registration data, KYC records, transaction history, and any support communications associated with your account.

Right to Rectification

If any of the personal data jiy9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your account settings. For corrections to identity documents or other KYC data, please contact our support team directly.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that jiy9 is subject to legal obligations — including anti-money-laundering regulations and responsible gaming record-keeping requirements — that require us to retain certain data for specified periods even after account closure. In such cases, your erasure request will be fulfilled to the maximum extent permitted by these legal obligations.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and a decision on that objection is pending — you may request that jiy9 restricts its use of your data to storage only while the matter is being resolved.

Right to Data Portability

Where jiy9 processes your data on the basis of consent or contract performance, and that processing is carried out by automated means, you have the right to receive your data in a structured, machine-readable format that you can transfer to another service provider.

Right to Object to Marketing

If you have opted in to receive promotional emails or other marketing communications from jiy9, you may withdraw that consent and object to further marketing at any time by clicking the "unsubscribe" link in any marketing email, by updating your communication preferences in your account settings, or by contacting [email protected]. Withdrawal of consent for marketing does not affect the lawfulness of processing carried out before the withdrawal.

7 Data Retention Policy

jiy9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide you with the services you have requested, and to comply with our legal and regulatory obligations. The table below summarises our standard retention periods by data category:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML and legal compliance
KYC identity documents	Duration of account + 5 years post-closure	Regulatory obligation
Transaction records	7 years from transaction date	Financial record-keeping requirements
Betting and game history	5 years from account closure	Dispute resolution and compliance
Support communications	3 years from last interaction	Service quality and dispute resolution
Analytics data (anonymised)	Up to 2 years	Platform improvement
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent
Self-exclusion records	Minimum 7 years	Responsible gaming obligations

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity. Where data must be retained for legal reasons beyond the periods above, access to that data is restricted to the minimum number of personnel required to manage the legal obligation.

8 Updates to This Policy

jiy9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When changes are made, the revised policy will be published on this page with an updated "Last Revised" date at the top of the document.

Where changes are material — meaning they significantly alter how your personal data is collected, used, or shared — jiy9 will provide you with reasonable advance notice via email to your registered address, or via an in-platform notification upon your next login. We encourage you to review this policy periodically to stay informed about how jiy9 protects your privacy.

Your continued use of the jiy9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated practices described therein. If you do not agree with any changes to this policy, you should stop using the platform and contact [email protected] to close your account and request deletion of your personal data to the extent permitted by our legal obligations.

Contact & Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how jiy9 handles your personal data, please contact our support team directly:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 14 business days.
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).